We want you to feel confident when shopping with us. That’s why we stand behind the quality of our products.
Warranty Coverage
All products come with a 12-month limited warranty from the date of purchase, unless otherwise stated.
This warranty covers manufacturing defects and faults under normal use.
What’s Covered
✔ Faulty materials or workmanship
✔ Products that stop working due to a manufacturing issue
What’s Not Covered
✘ Normal wear and tear
✘ Accidental damage or misuse
✘ Damage caused by improper care or unauthorised modifications
✘ Consumable parts (such as filters, liners, or accessories), unless faulty on arrival
How to Make a Warranty Claim
If you believe your item is covered under warranty, please contact us at [your email address] with:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
- Our team will review your claim and let you know the next steps.
Resolution
If your claim is approved, we will offer a replacement or refund, depending on the issue and product availability.
Important Notes
Warranty applies only to the original purchaser
Proof of purchase is required
Warranty does not affect your statutory consumer rights